With the increase and development of online shopping in recent years, there has been a transformation that changed our habits in e-commerce. People prefer to buy products and services instantly. In addition to offering different opportunities to businesses, this trend also brings concepts such as e-commerce logistics services. Logistics services are very important in the field of online shopping, where all needs, especially clothing, technology and food, can be met. Online shopping and logistics should work in harmony in order to ensure that the products reach the users at the desired time and that there is no problem in product delivery. This brings us the necessity of E-Commerce and E-Commerce Logistics Services to work in harmony with each other.
Inventory management of e-commerce companies is of great importance due to its relationship with the logistics industry. While e-commerce companies offer their users an online shopping experience, they get the support of logistics companies to manage stock control and storage operations more easily. The warehouse management system (WMS) of logistics companies ensures that the products on e-commerce sites reach consumers on time and with high quality. Therefore, this concept is of great value for the e-commerce and logistics industries.
The Technology, Software, Expertise and Business Experience used enable the process from manufacturing to the consumer to be managed effectively as a logistics service.
E-commerce sites can gain customer satisfaction advantage and at the same time increase their growth potential thanks to the partnership they will make with experienced logistics companies. E-commerce sites need support in inventory management as they have a wide range of products. For this reason, it is possible for logistics companies to perform a professional inventory management by benefiting from their industry experience. This partnership provides e-commerce sites with growth opportunities as well as customer satisfaction.
In order to follow the warehouse movement and carry out the logistics process correctly, companies need to cooperate with logistics companies by making various investments in e-commerce logistics.
E-commerce companies can cooperate with logistics companies to meet their e-commerce logistics needs in order to achieve growth and customer satisfaction goals. Logistics companies have the ability to work with many local and international suppliers in the processes of the product from the supplier to the final consumer. This process starts with the stocking of products and includes customs and warehousing. E-commerce companies can save money in various fields by cooperating with logistics companies. For example, cost savings can be achieved by jointly using managed warehouses, and time can be saved with products from the same warehouse. In this way, e-commerce companies can both reduce costs and provide faster service to customers.
Effective E-Commerce Logistics Planning and R&D
The successful execution of e-commerce operations depends on the effective use of logistics services. The solutions offered by the logistics industry are extremely important in e-commerce operations.
The logistics industry ensures that the products ordered by customers reach the right person at the right time, in the right way. In addition, the logistics industry controls the complete and error-free dispatch of customer orders. It is possible to observe that the e-commerce and logistics sectors act together to form the concept of e-commerce logistics. This concept requires the e-commerce and logistics industries to work together to meet customers’ expectations and provide a successful shopping experience.
E-commerce logistics provides many benefits to both customers and the industry.
AB Customs has a strong technological infrastructure that effectively manages the processes of storing products, monitoring their stock status, handling, packaging and delivering them to the final consumer. The logistics company aims to end the storage period of the products in a quality manner by using fully automated warehouse technologies. At the same time, it contributes to the increase of customer satisfaction of e-commerce companies by providing an effective stock management.
One of the benefits of strong e-commerce logistics is end-user satisfaction.
Logistics companies offer an advantage in cooperating with e-commerce companies to enable them to be effective in the sector. Users who prefer online shopping lately expect fast and accurate information flow with various service requests during the time they have to wait after purchasing products. Customers can request an uninterrupted and smooth delivery service until they receive their products.
Products ordered from electronic platforms are inspected by logistics companies. After the product flow is controlled, it is directed to the management center and the product flow is evaluated. After the product is approved, the logistics company issues the work order. The product passes from the warehouse to the loading band to reach the customer and is made ready for delivery. This process includes the process called e-commerce logistics and the transaction is reported to the center. As a result, the product reaches the final consumer.
Another important element in e-commerce logistics, which is based on customer satisfaction, is the return process.
E-commerce includes logistics operations, including product returns, in the ongoing process after the customer purchases the product.
AB Customs also manages the return process by providing a successful e-commerce logistics service along with the return management system. It is also extremely important that the steps such as removing the product ordered from the e-commerce site from the warehouse, making it ready for delivery and delivery can be followed by the customer.
In order to ensure end customer satisfaction, it is necessary to make e-commerce logistics processes traceable through the system. AB Customs maintains customer satisfaction in all processes, including “last mile” solutions that involve reaching the customer.
Integrated E-commerce Logistics Solutions in Line with Customers Needs
As a result of the increasing preference of online shopping, the responsibilities of logistics companies are also increasing. Due to the rise in consumer demand and the growth of the e-commerce sector, the logistics sector is facing more workload. E-commerce companies and logistics solution partners can manage e-commerce logistics by working in harmony so that products reach the consumer without any problems. E-commerce logistics plays an important role by enabling intensive processes to be managed effectively.
Quality service is provided to customers through cooperation with the logistics industry and appropriate integration with e-commerce companies.
E-commerce logistics encompasses a number of stages that include full integration. These stages include basket merging, processing of single or multiple orders, deletion of products canceled by the customer, timely dispatch of products in stock, and invoice transactions. In addition to full integration, processes such as shipping the right product within a limited period of time and systematic follow-up are also carried out within the scope of logistics operations. Since e-commerce companies have a wide range of products, they cooperate with logistics service providers to eliminate potential problems in product delivery. When the process is managed with the principles of transparency and accuracy, it contributes to customer satisfaction by ensuring a smooth delivery. It is also important to determine a logistics process suitable for the customer in e-commerce logistics. Since return and complaint management processes are handled within the scope of e-commerce logistics services, the return and complaint management control process is also carried out by logistics.
Facilitating efficient online order picking and inventory management, e-commerce logistics includes many processes, including product packaging and delivery to the last mile.
At the same time, e-commerce logistics also works to support the storage, shipping of products and the effective management of the process. Transactions such as bringing products from different regions and delivering them to the right point are also considered within the scope of e-commerce logistics. This process starts with the receipt of the product from the manufacturer and continues until it is delivered to the customer. Likewise, the return process of the product delivered to the customer can be managed as a part of the logistics process. E-commerce logistics includes critical components such as inventory management, warehousing, stock tracking, order fulfillment, packaging and delivery. These components alone cover important processes. Therefore, the seamless interoperability of these components, which are important in e-commerce logistics, are a few examples of e-logistics solutions offered by EU Customs with its sectoral experience. In addition, in the e-commerce logistics process, the option of establishing a distribution center close to a region with a high customer base can be considered. This distribution center should check whether the e-commerce firm has adequate stock levels. Especially when e-commerce sites are busy during campaigns, special days and holiday periods, it is of great importance to effectively manage this intensity in terms of customer satisfaction. Any supply chain disruption or application disruptions can have a negative impact on the customer experience.
Online Shopping and E-Commerce Logistics Supports
E-commerce logistics is a process that can also be called a modern logistics chain. Thanks to this process, it is aimed to deliver the products ordered by the customers as quickly as possible. With the development of e-commerce, the shopping habits of consumers have also changed. Five key factors are effective when online shopping reaches the product from the customer’s cart: suppliers, fulfillment centers, distribution centers, sorting facilities and distributors. Suppliers or manufacturers form the starting point of logistics services. For e-commerce logistics, the procurement phase means that there is inventory ready to ship. Firms with ready-made inventory are called suppliers, and products are supplied to the seller after they are produced. These processes are completed by the dispatching process to the distribution center carried out by the logistics companies.
The Place and Importance of Welcome Centers in E-Commerce
Fulfillment centers aim to keep inventory close to the consumer with their structure consisting of large or local warehouses. These centers also offer services to customers with the advantage of fast delivery. As soon as the order is received, each order must be packed and shipped quickly. Order fulfillment centers can also be used as centers that provide professional retail services to e-commerce businesses or various brands. These centers are also known as third party logistics service providers.
The Place and Importance of Distribution Centers in E-Commerce
E-commerce retailers, whether large or small, must have their products in different distribution centers for both direct-to-consumer and business-to-business orders. At this point, it is possible to cooperate with AB Customs, an experienced and successful company in the field of logistics. Companies can keep all of their products at a single point, or they can use their distribution centers by distributing them in different locations. Establishing local distribution centers is preferable as having all stock in one place can result in long delivery times or more expensive logistics processes. There is also the option to open a separate facility for the packaging and e-commerce storage needs of direct-to-consumer product orders. Sorting facilities are considered the fourth important element of e-commerce logistics and store products of multiple companies at the same time while serving large-scale e-commerce stores. These facilities contribute to effective order management by handling bulk product quantities of e-commerce stores. Finally, carriers are considered as the fifth important factor for e-commerce logistics and they form the last link of the logistics chain.
Achieving Success in E-Commerce Logistics
The development of e-commerce networks depending on the increasing demand has also contributed to the development of e-commerce logistics. An efficient logistics network is important for companies aiming to be successful in e-commerce logistics. Effective application of logistics technologies, correct use of resources and experienced specialist employees will be sufficient for an efficient logistics network. Delivery of orders is the key to success in e-commerce logistics. It is possible to achieve success in e-commerce logistics with the effective implementation of warehouse management systems. These systems are used to monitor warehouse performance and improve processes. Reporting processes in e-commerce logistics should also be carried out successfully. Reporting situations such as orders not being delivered on time, company costs and incorrect shipping costs provide long-term improvement. With the right reporting technology, the supply chain can be optimally optimized and excess costs saved.
Correct Logistics Management and High Efficiency in E-Commerce
Together with the partnership, third party logistics services are effective in increasing the success of companies. By collaborating with EU Customs, e-commerce brands can optimize their supply chains, thereby improving customer satisfaction by improving key performance indicators. It is important for the products purchased from e-commerce marketplaces to be delivered to the customer quickly, within the specified delivery time. For this reason, companies that offer fast shipping services increase customer satisfaction as well as being successful in the sector. Thanks to distributed inventory, orders reach the consumer more quickly.
The Place and Importance of Supply Chain Management and Accurate Reporting in E-Commerce
Establishing a better returns process is essential to success in e-commerce logistics. Re-inventorying returned products from e-commerce can be time- and cost-intensive. But modern e-commerce logistics can make it cost-effective to recover returned items in inventory. In order to get an effective e-commerce logistics service for the e-commerce store, it is necessary to cooperate with a company specialized in its field.
If you want to learn more about E-Commerce Logistics and E-Commerce concepts and want to cooperate, you can contact us.